Returns & Exchanges
We want you to love your skincare journey, which is why we offer a 60-day satisfaction guarantee on all products purchased directly from our site. If a formula isn't right for your skin, we are here to help with a hassle-free return or exchange process.
Contact askINKEY
Reach out to our skin experts via our contact form or live chat with your order number to initiate your return request.
Receive Authorization
Our team will review your request and provide a return authorization number along with the specific return shipping address for your region.
Pack Your Items
Securely package the products you wish to return, ensuring the return authorization number is clearly marked on the outside of the parcel.
Refund Processing
Once your return is received and inspected at our warehouse, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing