Frequently Asked Questions
Everything you need to know about your skin and your order.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK and US. International shipping times vary by location, usually ranging from 7-14 business days.
Are your products cruelty-free and vegan?
Yes, The INKEY List is a cruelty-free brand. While the majority of our products are vegan, we recommend checking the specific product page for the vegan symbol to be certain.
What is your return policy?
We offer a 60-day return policy. If you are not satisfied with your purchase, you can return the product for a full refund, even if it has been opened and tested.
How can I find the right products for my skin type?
You can use our 'Recipe for Your Skin' tool on the website or message our askINKEY team 24/7 for a personalized skincare routine tailored to your specific concerns.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact our customer support team within 30 minutes of placing your order if you need to make any changes.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.